Testimonials

 

"I also wanted to take this opportunity to say thank you very much for the Factory Tour.  It was very educational and well organized. Here is your December order."
ST, Lighting Company, November 23, 2009

" Hey E, its H, I just picked up the prototype, and I love it, oh my goodness, this is cool, cool stuff man, wow. Anyway, thanks again I owe you a big one here for getting this ready so quickly, I will talk to you soon."
HF, President, Lighting Automation, November 12, 2009.

 "I'd just like to state that in your absence this past month, D____ has been of great assistance in coordinating and delivering on our machining needs on this development project. He was consistently able to meet and discuss our ever changing requirements, and maintained a very professional and polite demeanour despite what must have been otherwise frustrating number of design changes and rush demands asked of him from me. Such is the nature of development work, I suppose. His advice was expert and it is a pleasure to work with him.
In light of this, he should be commended for the work he has done while filling in for you.
Best regards,"
- RH, PEng, MBA, Founder, Engineering Company, Nov. 6, 2009.

"Hi EP, I'm getting a bit low on B12345's and was wondering if there's any chance of pulling in my PO # 1234 for 50 pcs. at all? I originally put a required date of Nov. 6th on the PO, but it looks like I'll be out of stock by then. Please advise?" BH
"Good Morning EP, We received the B12345's yesterday. Thanks again for your help/efforts!"
- BH, Buyer, Electronics Manufacturer, October 27, 2009

"Thank you very much..you have told me more in this email than I have been able to find out in years. Regards."
- R.K., Oct. 13, 2009

“My/our experience with Hansen has been exceptional. You make my job easy by not having to worry about delivery from Hansen.”
- S.T., Operations Manager 

“You go out of your way to reach our expectations ie. rush orders.”
“We are getting exceptional service from Hansen Industries, Thank you!”
- M.W., Director of Manufacturing
 

“Good people, good quality.”
- B.B., Material Logistics & EHS
 

“We like your process for order acknowledgment.”
- B.S., CEO 
 

“If there are any problems, they are dealt with swiftly."
- P.B., Inside Sales 
 

“Thank you for the excellent support and keeping us updated on the progress of these parts. Really appreciated what you gents were able to do to allow us to meet our deadlines. Thanks and regards.”
- H.A. Global Manufacturing Operations Manager 
 

“I just wanted to thank you for getting my PO 1532 through as quickly as you did. You’ve helped us keep one of our customers in Calgary happy. Because of your efforts I’ll be able to ship them their order tomorrow as promised.”
- B.H., Purchaser
 

“We are very happy overall with your timely delivery and the fact that you call if there are questions or problems. The overall finished product is excellent.”
- J.N. 
 

“Thank you from all of us. We truly appreciate all of your efforts in filling our order in such a short period of time!” 

“Working with Rob has been excellent!”
- L.C., Senior Purchaser 
 

“Your diversification within Hansen Industries (services) makes one want to use a one-stop-shop.”
- D.L., Materials Manager 
 

“Thank you for your good service.”
- S. S., President 
 

“Keep up the great work & service.”
- C.M., General Manager 
 

“Always trying to help, rush delivery before confirm delivery time. Thank you.”
- J.J., Purchasing – Inventory Manufacturing 
 

“Your commitment to your customers’ needs is admirable.”
- R.H., Sales & Marketing Manager 
 

“Pleasure working with you.”
- T.C., Mechanical Designer 
 

“Greeting and Happy Holidays! The start of winter has been an exciting time for us with the launch of ____. On behalf of the entire ____ team, we wanted to pass along a heartfelt thanks for all your assistance in helping make that a reality.
- JP., CEO 
 

“ I have had good response from Hansen Industries. To me, you provide good quality products, which is my main concern as QA Manager. First article parts sometimes need work, but the good news is that you respond to our feedback and typically send us great parts from then on. This says a lot about Hansen, as some of our parts are very complicated and difficult to manufacture.”
- R.P., QA Manager
 

“Our purchasing department is very happy with the service received from Hansen. A quote from Purchasing Manager: “if they (Hansen) were in Alberta, we would do more business with them.” Thanks for your service over the past year.”
- M.P., Quality Manager
 

“Dear EB,

I would like to thank the Hansen team for their continued support and for the ‘bend over backwards customer service’ ABCD recently received.

Hansen has been a preferred supplier of both sheet metal and machined parts to ABCD for the past several years and there have been several occasions when both departments have given us exceptional turnaround times – the most recent occurrence prompted this letter.

ABCD is an Approved Maintenance Organization (AMO) in the aviation industry. As such, there is the occasional occurrence when a completely unexpected and exceptionally urgent requirement for a part comes up. That was the case this past Tuesday.

Knowing that you had no overruns in stock and that asking for a 24 hour turnaround would be pushing my luck – I nonetheless called Hansen that afternoon. Two quick phone calls, one e-mail and 24 hours later – the parts were ready to ship to us! We were able to meet our customer’s urgent requirement. Thank you.

Please extend our appreciation to the entire Hansen team for coming through for us yet again!

Thanks again fro your continued support.”
- A.R., Supply Chain Manager